Help & FAQ

Each creator sets their own monthly price. You pay through Stripe; the subscription auto-renews every 30 days. You can cancel at any time from Settings — your access continues until the end of the current billing period.

Some creators offer a 3-day free trial. We collect a card up front so the subscription converts automatically if you keep it. Cancel any time before the 72 hours are up and you won't be charged. You get one trial per creator, ever — once it's used, future subscriptions to that creator start paid from day 1.

Open Settings → Manage subscription, which takes you to the Stripe Customer Portal. From there you can cancel, switch cards, and download invoices. Cancellation stops the next renewal; your access continues until the period ends.

By default subscriptions are non-refundable — that's the deal you agree to at checkout. If something went wrong (you were charged after cancelling, a creator went inactive, billing glitch), email support and we'll review it case-by-case.

Use the 'Forgot password' link on the sign-in page; we'll send a reset email. If your email never arrived, check spam and confirm you signed up with that address. Still stuck? Email support and include the email you used.

2FA adds a one-time code from an authenticator app (Google Authenticator, 1Password, Authy) on top of your password. Set it up in Settings → Security. Save the recovery codes somewhere safe — they're the way back in if you lose your phone.

We require email verification before password-based sign-in to make sure the account actually belongs to you. Sign in with Google or use a password reset and you'll be auto-verified.

When a creator you subscribe to publishes a new post, it appears in your Notifications tab. You can filter by creator. We don't send a push notification for every post — keep your tab open or check in.

All quote data on the site is delayed (typically 15+ minutes). Every quote card carries a 'Delayed' label. Nothing on Crumpert is investment advice — posts are creators' own opinions.

Paid subscribers can comment on the creators they pay for. Comments are tied to your account and visible to the creator and other subscribers of that publication.

Sign up, then go to /onboarding/creator. You'll set a handle, display name, specialty, and your monthly price. You can write notes immediately; paid features unlock once you connect Stripe.

Settings → Payouts walks you through connecting a Stripe account. Stripe handles KYC, card processing, and direct deposits to your bank. Until your Connect account is 'ready', readers can't subscribe.

Crumpert takes 10% of each paid subscription as a platform fee. Stripe's own processing fees come out separately (roughly 2.9% + 30¢ per charge). Both are deducted automatically — what hits your bank is your share, net.

Stripe controls the schedule — typically a 2-day rolling payout to your bank once you're past the initial hold. You can view the exact next payout date in the Stripe Dashboard.

When you 'open a call', Crumpert captures the live delayed price right then — you can't self-report an entry. When you close it (or it auto-settles), we capture the exit and compute the return. Your scorecard (win rate, avg return, hold time) is built from that. Opt in to publishing it via Settings → Track record.

Optional auto-settling calls. Pick a timeframe when you open and the call automatically resolves at the next applicable close — daily after US market close, weekly on the Friday close, monthly on the last calendar day. Auto-settled calls can't be 'left open' as winners, which is what makes the leaderboard hard to game.

Not yet — the composer↔calls link is on the roadmap. For now you can paste tickers into a post and open the call separately from your profile; both will live on your publication.

Trials lower the barrier to first subscription but cost you 3 days of revenue per subscriber. Each reader gets one trial per creator, ever — so it's a one-shot tool, not a recurring discount. Toggle it in Settings.

Mark a post as premium in the composer. Non-subscribers see the title, locked excerpt, and a paywall; subscribers see the full body. Free posts are visible to everyone.

Posts are your own opinion and not statements by Crumpert — the same posture as Substack. UK readers: if your content could be seen as inducing investment in a specific security, you need to think about FSMA s.21. Crumpert is not your compliance team — when in doubt, get advice and add clear disclaimers.